Privacy policy

Privacy Policy

Information Collection And Use

Heaven on Earth is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Heaven on Earth collects information from our customers at several different points on our website for order fulfillment an

Facebook & Instagram Users

Customer activity data is shared using the Meta Pixel, advanced matching, and Conversions API. Customers can disconnect this data from their Facebook account by changing their settings for Off-Facebook Activity.

Orders

We request information from the customer on our order form. Here a customer must provide contact information like name and shipping address. This information is used to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.

Payment Methods

We use Shopify as our credit card processor. They use the highest Level of Security for Your Peace of Mind. Rest assured that your personal information and credit card transactions are being processed using the highest possible encryption for your protection. If you have further questions about secure payment please contact our customer service department at (970) 925-2278. In addition, your information remains private with us. We do not rent or sell customer information.

Ordering Over The Phone

If you prefer ordering over the phone, give us a call at (970) 925-2278 and speak with one of our knowledgeable representatives. Regular shipping rates do apply for phone orders. You may call to make an order that you will pay by check or money order. You will need to mail the check as we do not currently do not process electronic checks.

Security SSL Encryption

Our shopping cart transactions are processed by PayPal and our website takes every precaution to protect our customers’ information. When customers submit sensitive information via the website their information is protected both online and off-line.

When our registration/order form asks customers to enter sensitive information that information is encrypted and is protected with the best encryption software in the industry – SSL. Credit card information is process on a secure page and you will see the URL changes from http to https. The (S) stands for secure. In some cases you will also see the lock icon in Web browsers such as Chrome, Firefox, Internet Explorer and others becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information off-line. All of our customers’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to your information.

If you have any questions about the security at our website, you can send an E-Mail to heavenonearthaspen@gmail.com.

Links

Our website contains links to other sites. Please be aware that we, Heaven on Earth, are not responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

Newsletter Subscriptions

In order for us to mail our newsletter, a customer must first complete the newsletter subscription request form. During registration a customer is required to give their contact information. This information is used to mail the requested information for which they have expressed interest.

Site And Product Updates/Info Sharing

We may occasionally send our customers website and product announcement updates via E-Mail, but only if they are subscribed to our free E-Mail newsletter.

Correction/Updating Personal Information

If a customer’s personally identifiable information changes (such as your zip code), or if a customer no longer desires our service, we will endeavor to provide a way to correct, update or remove that customer’s personal data provided to us. This can usually be done by E-Mailing our Customer Support heavenonearthaspen@gmail.com, or call us at (970) 925-2278.

Changes To Our Policies

This Internet Privacy Policy is effective as January 1, 2015. To date we have never sold our customer information. If we decide to change our privacy policy, we will post those changes here so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If you would like to make changes to your account or if you have any questions or concerns about our Privacy Policy, please call us at (970) 925-2278 or send E-Mail to us at heavenonearthaspen@gmail.com.