Shipping policy

Shipping

We process and ship all orders Monday – Satuday.
Ground USPS orders ship within 1 to 2 business days. Orders placed on Saturday after 12 noon MT will ship on Monday.

APO / FPO Military Addresses
We do not ship to APO / FPO boxe

How To Change An Order

Our orders are processed very quickly. Our customer service representatives will be glad to answer any questions you have about the status of your order or modify it if possible. Email us at heavenonearthaspen@gmail.com or call us at (970) 925-2278.

Shipping To A Business Address

Orders being delivered to a place of business must include the company name. Please check the “Business Address” check box when you type in your shipping address.

Back Ordered Items

If we are out of stock on a particular item we will ship the in stock items first and ship the out of stock items to you when they arrive in our warehouse at no additional shipping charge to you.

Wrong Address Charge

If your order is missing a STE #, apt. # or has an incorrect address, UPS charges a $5.00 fee. We will pass that $5.00 fee on to you so PLEASE verify your shipping address before placing your order and remember suite numbers if any to avoid a $5 wrong address charge.